Sales Coordinator

Job Summary

The Sales Coordinator at Aark Automation plays a critical role in supporting the sales team by ensuring smooth coordination between customers, internal teams, and order processing functions. The role focuses on lead generation, sales follow-ups, order management, and post-sales support to enhance customer satisfaction and drive business growth in automation solutions.

Key Responsibilities

1. Lead Generation & Management

• Identify and generate potential leads through online research, databases, and marketing inputs
• Maintain and update lead data in CRM or internal systems
• Qualify leads and assign them to respective sales engineers

2. Sales Team Coordination

• Act as a bridge between customers and the sales team
• Track daily sales activities and follow up on pending tasks
• Coordinate meetings, proposals, and technical discussions

3. Follow-ups & Customer Engagement

• Ensure timely follow-up on inquiries, quotations, and proposals
• Maintain strong communication with customers to nurture relationships
• Support sales engineers in closing deals through consistent coordination

4. Order Processing & Fulfillment

• Prepare and process sales orders accurately
• Coordinate with procurement, warehouse, and logistics teams
• Track order status and ensure timely delivery to customers

5. Documentation & Reporting

• Prepare quotations, reports, and sales documentation
• Maintain proper records of orders, invoices, and customer communications
• Generate periodic sales and performance reports

6. Post-Sales Support

• Follow up with customers after delivery for feedback and satisfaction
• Coordinate for issue resolution, returns, or service requirements
• Support repeat business and customer retention strategies

Required Skills

Technical Skills:

• Proficiency in MS Office (Excel, Word, PowerPoint)
• Experience with CRM/ERP systems (preferably Odoo or similar)
• Basic understanding of industrial automation products (PLC, sensors, networking, instrumentation) is an advantage

Core Competencies:

• Strong organizational and multitasking abilities
• Attention to detail in documentation and order processing
• Data management and reporting skills

Soft Skills

• Excellent communication (verbal and written)
• Strong follow-up and negotiation skills
• Customer-centric mindset
• Ability to work under pressure and meet deadlines
• Team collaboration and coordination
• Problem-solving attitude with proactive approach

Preferred Qualifications

• Bachelor’s degree in Business Administration, Engineering, or related field
• 1–3 years of experience in sales coordination or inside sales (preferably in automation/industrial sector)

Why Join Aark Automation?

• Opportunity to work in growing industrial automation sectors (Water, Power, Data Centers)
• Exposure to advanced technologies and solutions
• Career growth in sales and technical domains
• Dynamic and collaborative work environment